Shipping & Delivery

International Reach: We currently sell products in the United States and all over the world. 

Shipping Rate and Transit time:

For United States Orders:

For Worldwide Orders:

Countries we ship to: United States, Canada, Australia, France, United Kingdom, United Arab Emirates, Israel, Spain, & Germany, etc.

Tracking: We send a tracking updates to your email address that was used when placing your order. Please reach out to us via email if you do not receive a tracking number.

Please track your package by clicking here.

Couriers Used: DHL, Evri, Canada Post, UPS, USPS, Cheetah Delivery, Cainiao France, Australia Post, Royal Mail, Yodel, etc.

Missing Items: Please contact us via email and we will gladly look into your order status. If necessary, we will issue a full refund to your original payment method.

Delivery Delays: If your items delivery is delayed or missing, please reach out to us via email, support@norri.co. Our customer support team will work promptly to resolve your issue and issue a refund if necessary.

Customer Happiness: Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you, armed with humour and a sincere desire to make you chuckle.

CONTACT INFORMATION

E-Mail: support@norri.co

Phone: +1 833-620-0635

Support: Get in touch from Monday to Friday: 9:00 AM – 5:00 PM EST (Eastern Standard Time)

Business Address: 1 Scott Street #502, Toronto, Ontario, M5E 1A1, Canada

Refund Policy & Return Policy

Thank you for choosing NORRI. At NORRI, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind. We also gladly accept exchanges using the same return method below.

30-Day Return & Money Back Guarantee Policy:

We gladly accept returns with our money back guarantee within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

Contact Us: Before returning any items, please contact our return team at support@norri.co to initiate the return process.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product, including a return label slip.

Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.

Include RA Number: Clearly write the provided RA number on the outside of the package.

Return Shipping: We provide you with a downloadable and printable return label to return your item via mail. This return label will be sent to your email address on file.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items:

Certain items are non-refundable, including:

Used products

Gift cards

Items purchased over 30 days ago

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at support@norri.co with details and photos of the issue. We will work to resolve the problem promptly.

Contact Information:

If you have any questions about our refund and return policy, please contact us by email at support@norri.co or phone +1 833-620-0635.

Business Address: 1 Scott Street #502, Toronto, Ontario, M5E 1A1, Canada